Ooredoo Maldives has announced the successful implementation of its state-of-the-art Contact Center Solution in collaboration with the Maldives Hajj Corporation. This partnership aims to modernize customer service operations, providing pilgrims with exceptional support and streamlined communication.
The newly installed advanced contact center is equipped with features such as call queuing, skill-based routing, real-time monitoring, and call recording. These capabilities will empower the Hajj Corporation to handle customer inquiries effectively while upholding high service standards, according to Ooredoo officials.
Ooredoo highlights that the cloud-hosted architecture of the contact center ensures robust security, optimal uptime, and centralized management, all of which are crucial for a service-oriented operation. Designed with scalability in mind, the system is also prepared for future integration with various CRM platforms, which is expected to further enhance customer experience and operational efficiency.
Khalid Hassan M A Al Hamadi, Managing Director and CEO of Ooredoo Maldives, expressed pride in supporting the Hajj Corporation’s mission to provide excellent service to pilgrims. “This initiative is not just about technology; it’s about fortifying the social fabric by offering a reliable, one-call solution to address all pilgrim queries in an agile manner,” added Rajesh Mehta, Chief Business Officer at Ooredoo Maldives.
Mohamed Shakee, Managing Director of Maldives Hajj Corporation, noted that the launch of this tailored contact center solution represents a key milestone in their commitment to delivering swift and seamless services to pilgrims. He remarked, “Together with Ooredoo, we aim to ensure that our services continue to strengthen the social and spiritual fabric of our society.”
This deployment further solidifies Ooredoo’s role as a reliable partner for businesses seeking to leverage technology for growth and efficiency, ensuring they remain poised for future challenges.
