The State Electric Company Limited (STELCO) has introduced a new digital customer service portal named “Vashani”, marking a major step toward modernizing electricity service management in the Maldives. The platform was officially launched by Dr. Ali Azwar, Deputy Managing Director of STELCO, who currently oversees the company’s operational functions.
Designed as an integrated online service hub, the Vashani portal enables customers to access a full range of electricity-related services through a single digital platform. Users can securely register using the eFaas system, ensuring safe authentication and a seamless onboarding experience.
The platform also introduces a dedicated interface for engineers licensed by the Utility Regulatory Authority (URA). Through this feature, registered electrical engineers can submit and approve service application forms directly within the system, streamlining professional workflows and regulatory compliance.
With the new portal, customers can manage electricity services and payments from anywhere in the world. The system allows users to track the real-time progress of applications, review historical service records, and receive instant updates via SMS notifications. The digital infrastructure is expected to significantly reduce paperwork and waiting times while improving transparency across service processes.
Speaking at the launch ceremony, Dr. Azwar described the portal as a milestone achievement in STELCO’s broader effort to enhance public service delivery through digital innovation. He highlighted that the initiative supports the national digital transformation agenda championed by under the “Maldives 2.0” development vision.
“This is a holistic service. Our operations have now transitioned into a fully online, paperless system. It represents the realization of a long-standing aspiration and marks a remarkable moment in the history of our company,” Dr. Azwar said.
According to STELCO, the Vashani portal is expected to significantly improve convenience for customers by providing faster access to services while maintaining the company’s 24-hour operational commitment. The initiative also raises the digital standards of the electricity sector, ensuring that essential services remain accessible, efficient, and responsive to the needs of residents and businesses across the Maldives.
