Bank of Maldives (BML) today emphasized the need for residents of the Malé area to update their mailing addresses via Internet or Mobile Banking. This request aims to tackle increasing delivery challenges encountered by Maldives Post.
Mohamed Saeed, Head of Brand and Marketing Strategy at BML, explained, “We often see customers listing their permanent home instead of their current Malé address. That leads to delays or returned cards.”
Importantly, the policy requiring cards to be physically received and activated by the customer is not new. It has been part of existing terms and conditions for both credit and debit cards. According to BML’s Debit Card terms dated nearly three years ago: “The Cardholder may collect the Card(s) from the Bank upon presentation of proof of identity… The activation of the Card(s) shall be deemed as acknowledgment of receipt…”
In short:
- The bank does not activate cards. Customers do.
- Activation happens only after the card has been collected and verified.
These measures have always been in place; the added emphasis now is on ensuring delivery reaches the correct address first.
To recap the policy:
- Cards remain inactive until picked up and activated by the customer.
- Activation is done by the customer via Internet or Mobile Banking.
Malé residents should promptly update their mailing addresses to avoid delivery issues. The secure, customer-controlled activation process is unchanged—but ensuring your card arrives at the correct address is key to activating it smoothly.
