Ooredoo Maldives’ Chief Commercial Officer, Hussain Niyaz, took center stage this Customer Day, personally leading a nationwide initiative to strengthen customer connections across multiple platforms and touchpoints.
In a symbolic move underscoring Ooredoo’s customer-first philosophy, Niyaz took over the company’s official social media accounts for the day, directly engaging with customers online to listen, respond, and celebrate their stories. His active participation highlighted the telecom giant’s commitment to keeping leadership closely connected with the people it serves.
Niyaz also joined Ooredoo teams on the ground, visiting Experience Centers, retail outlets, and partner service points across the country. Employees from all departments — from frontliners to executives — participated in the initiative, listening to customer feedback and exploring ways to enhance service delivery.
“Customer Day is not just a celebration — it’s an opportunity to listen, learn, and act” Niyaz said during the campaign. “Our customers are at the heart of everything we do. Their feedback drives our innovation and helps us create better, more meaningful digital experiences.”
This year’s Customer Day, themed “Digitally Yours: Elevating Customer Experiences” reflected Ooredoo’s mission to blend empathy with technology — creating smarter, more personalized, and accessible services for Maldivians. Niyaz emphasized that direct engagement is key to maintaining the company’s reputation for reliability and innovation in the telecommunications industry.
Under Niyaz’s leadership, Ooredoo Maldives continues to advance its digital transformation strategy, investing in high-quality network infrastructure and customer-focused service models. The CCO’s approach reinforces Ooredoo’s broader vision of enriching lives through connectivity and delivering value that extends beyond communication — into empowerment, inclusivity, and community impact.
As Ooredoo Maldives marks another year of growth and digital innovation, Niyaz’s hands-on leadership during Customer Day served as a powerful reminder of the company’s enduring commitment: to stay truly connected to every customer it serves.
