Malé Water and Sewerage Company (MWSC) has launched a customer awareness and registration campaign across Addu City and Fuvahmulah City, aimed at improving service delivery, updating customer records and addressing concerns raised by residents.
The initiative covers communities in Addu City, including Hulhudhoo and Meedhoo, as well as Fuvahmulah, with MWSC teams conducting household visits and organising roadshows to engage directly with customers.
According to the state-owned utility provider, the campaign is designed to ensure that households receiving its services are properly registered in the company’s customer database and that their personal and contact information remains accurate.
Residents will be encouraged to verify their existing records or complete the necessary registration procedures, helping the company maintain updated information for more effective communication and service management.
A key component of the campaign involves introducing customers to MWSC’s mobile application, with representatives providing guidance on its features and how it can be used to access the company’s services.
The initiative also provides an opportunity for residents to raise complaints, report service-related difficulties and share feedback directly with MWSC representatives.
The company said identifying customer concerns through face-to-face engagement would help it respond more quickly to problems and improve the quality of services delivered to households.
To reach as many customers as possible, MWSC is carrying out door-to-door visits alongside scheduled roadshows in different neighbourhoods across the targeted communities.
The outreach activities are intended to make registration and information updates more convenient, particularly for residents who may otherwise need to contact customer service centres to complete the process.
MWSC provides water and sewerage services in several parts of the Maldives, including communities in the southern atolls, where maintaining reliable utility infrastructure is essential for households and businesses.
As utility services expand across island communities, accurate customer records and accessible communication channels play an important role in ensuring that residents receive service notifications and can report problems efficiently.
The campaign forms part of MWSC’s broader customer engagement efforts, which have included community outreach activities and initiatives encouraging residents to keep their account information up to date.
Customers in Addu City and Fuvahmulah can update their information through the company’s designated online form at https://mwsc.jotform.com/262923659270868.
Residents seeking further assistance or information about the campaign can contact MWSC through its customer service hotline, 1575.
The company has encouraged customers in the targeted areas to participate in the registration and awareness activities as it works to improve service accessibility and strengthen communication with the communities it serves.
